Refund policy

Roasted to order. Guaranteed.

Every bag of Dr. Evil's Coffee is roasted, ground and sealed to order, so we can't accept returns of opened coffee. But if something isn't right, we'll make it right.

Damaged, defective or wrong order

Email hello@drevil.coffee within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, and there's no need to send anything back.

Not what you expected

Tell us within 30 days of delivery. We'll re-roast or re-grind your order once at no charge, or credit your next order.

Unopened bags

Unopened, sealed bags can be returned within 30 days of delivery for a refund of the product price (original shipping isn't refundable). Email us first at hello@drevil.coffee and we'll send the return address. Returns sent without contacting us first can't be accepted.

Refunds

Once your refund is approved, it goes back to your original payment method, usually within 5–10 business days depending on your bank or card issuer.

Cancellations

Because we roast to order, orders can be cancelled for a full refund until they're roasted. Email us as soon as possible and we'll do our best to catch it.

Where the law in your country gives you additional rights, those rights still apply.

Questions? hello@drevil.coffee. Dr. Evil's Coffee · Dr. Evil Inc., 4300 Monroe Rd., Charlotte, NC 28205